Lifemote, a leading provider of cloud based AI-driven WiFi Analytics, in partnership with Match-Maker Ventures, the expert on corporate venturing and scaleup- corporate collaboration, and Community Fibre, an internet service provider (ISP) dedicated to bringing better broadband connectivity to London, today announced the availability of fully rolled out innovative Wi-Fi analytics solutions in the field.
Community Fibre, who has been looking for a solution to increase the visibility of Wi-Fi problems and offer best-in-class customer service,uses Lifemote to proactively fix any problems before subscribers complain and reactively provide better solutions faster when interacting with subscribers. The joint Lifemote – Community Fibre proactive taskforce, leveraging years of experience and best practices, highlights home network issues. For example, homes in need of extra mesh nodes are identified, along with those with misconfigured retail devices and those overusing 2.4GHz. The taskforce then intervenes in order to ensure all such subscribers use Wi-Fi in the most smooth and efficient way. This approach both increases customer satisfaction and deflects support calls preemptively.
“We have been deeply enthusiastic about our partnership with Community Fibre from Day 1, as it was quite clear that our teams shared a fundamental belief in the evolving attitudes of the subscriber.” said Dr. Eren Soyak, co-founder and CEO of Lifemote. “We as users today need fast, reliable Internet connections on all our devices more than ever before. Community Fibre owns the user experience not only until the home, but all the way to their handheld devices. Team Lifemote is excited to be part of the Community Fibre journey to provide such unwavering service to an ever growing number of homes.”
“Lifemote’s highly innovative solution takes us a big step forward in our journey to offer the best broadband experience to everyone. Although we are still early-on in our collaboration, we can already experience the significant impact Lifemote’s solution has on our business, ranging from increased customer experience and satisfaction to cost reductions. Match-Maker Ventures has been an incredible partner in this journey supporting the process end-to-end with their highly sophisticated knowledge in the telco industry.”
Peter Rampling, Chief Commercial Officer at Community Fibre
“We are honored to have initiated and managed this successful collaboration end-to-end between our portfolio scaleup Lifemote and Community Fibre. Lifemote’s solution is a must for every ISP wishing to deliver fully satisfying customer experience on the whole value chain, while also reducing costs. The collaboration is off to a fantastic start, and we are looking forward to bringing excellent broadband experience to many more customers to come.”